City & Guilds, Level 4 Diploma in Hospitality Management

This programme allows candidates to learn, develop and practise the skills required for employment and/or career progression in the hospitality and catering sector.

Cost: £2,058 +VAT

Who is this for?

Explore our comprehensive range of courses designed for the hospitality and catering sector.

This qualification is for the candidate who works or wants to work as a hospitality manager, head of department, kitchen manager, head chef, executive chef, front office manager, front of house manager, reception manager, accommodation manager, housekeeping manager, executive housekeeper, food & beverage manager, restaurant manager, bar manager in the hospitality and catering sector.

9-12 months

Complete within 9-12 months

8 workshops

8 x online workshops

121 coaching

121 coaching sessions

Resources

Online resources included

How can I apply?

You may be eligible for an advanced learner loan if you are aged 19 or over, and do not hold an existing level 3 qualification (or above).

Getting an advanced learner loan doesn’t depend on your household income or your employment status, and there is no credit check. You won’t have to pay anything back until you are earning more than £25,000 per year (before tax and other deductions).

Advanced learner loans are suitable for anyone who:

Is aged 19 or above at the start of the programmes
Is studying for an eligible course at level 3, 4, 5 or 6 in education or training
Fulfils residency criteria

This course is also available without a learner loan and you can pay over 9 monthly instalments (1 x£292 plus 8 x £285)

What's covered?

The Level 4 Diploma in Hospitality Management equips you with the advanced skills and knowledge necessary to excel in a senior management role within the hospitality industry.

Covering key areas such as leadership and management, operations management, customer service excellence, and strategic development, this qualification is designed to help you drive success and innovation in hospitality businesses.

The course will include:

Meet your coach
Programme structure
How we’ll work together
Setting expectations

Workshop 1

Leading Yourself

Develop self-leadership skills and an understanding of personal impact on the team and organisation.

Understanding leadership styles and skills
Embracing diversity and inclusion

Workshop 2

Leading Your People

Gain skills in team leadership, motivation, and development strategies to enhance team performance and manage risks.

Understanding and fostering organisational culture

Workshop 3

Leading the Business

Develop a comprehensive understanding of business management within the hospitality sector, covering operations, finance, strategy, and compliance.

Business operations basics
Financial management
Strategy formulation and implementation
Leveraging technology in hospitality
Environmental considerations
Leadership responsibilities

Workshop 4

Operational Excellence

Understand the creation and implementation of operational standards and contingency plans to ensure business resilience.

Standard operating procedures
Contingency planning

Workshop 5

Leading Your Customers

Learn to enhance customer satisfaction and loyalty by developing a strong customer-focused culture and service excellence.

Customer journey understanding
Managing customer service outcomes

Workshop 6

Communication and Customer Relationship

Strengthen business and customer relationships through effective communication tactics and recovery strategies.

Business communication strategies
Team communication enhancement

Workshop 7

Leading Sales and Marketing

Master the skills required for effectively marketing and selling in hospitality, ensuring brand consistency and innovative solutions to challenges.

Analysing business sales cycles
Formulating sales and marketing strategies
Promoting brand standards

Workshop 8

Change Management and Decision Making

Equip future leaders with tools and strategies for effective decision-making, managing change, and driving innovation technology integration.

Data-driven change management
Understanding change dynamics

How will this be assessed?

This qualification will be assessed by ‘portfolio of evidence’

This qualification will be assessed by ‘portfolio of evidence’ which includes:

Continuous assessments via quizzes, assignments, and practical projects in each workshop.
Peer and coach feedback
Business Project
Final practical assessments

Book Now

City & Guilds, Level 4 Diploma in Hospitality Management

£2,058 +VAT

What People Love About Us

It's been a huge confidence booster in reinforcing professional leadership practices which have otherwise been learnt 'on the job'. The formalised (and really well-delivered) structure to the programme, particularly the workshops, has really helped consolidate existing knowledge, better my self-awareness and allowed for really creative and interesting learning as growth moving forwards. It's allowed me to reflect and evaluate more on what's important to me, what personal standards are important within the workplace, and been a catalyst in enabling development action and a boost in self- confidence and self-esteem. The impact of having 3rd party input to reflect and reinforce my strengths, cannot be understated - it's been a real lift to my personal and professional motivation.

When I first got to my Deputy position, I was clueless about the job, how it is done, how should I behave, what should I do... By the end of the course, I learned the most important aspects of being a good leader, and by improving my knowledge day by day, I gained such a huge confidence, which seemed to be almost impossible at the beginning. I am sure, that the impact of the course, which is highly measurable in my knowledge, skills and behaviour; will show it’s benefits in my future job roles as well, as I learned how to see the world differently and how to see myself differently.

Reaching the end of this course seemed so far away at the start but has come round so fast, the support has been excellent and much appreciated, I have learnt so much and have seen a difference in the way I approach different tasks from day to day. The direct consequence of this mentorship was that I was offered a key account leadership role within my organisation, which will have a truly transformative effect, not only on my future, but more importantly my family as well.

I have learnt so much already and with the way the course is structured I have been able to put it into practice within my role which I think is essential. This has not only improved my skills in leading my team but built stronger relationships with my team because of it. I love it. I have been able to put in to practise what I have learned. This course has opened my eyes a lot.

This journey and program will continue to help me with my leadership development and hope I can truly demonstrate the impact this is having and will continue to have. I have never realised that former President D. Eisenhower had done so much with his life prior to being the President. Whilst I do not want to be the President or even the Prime Minister, I do want to succeed in Leadership. This will give me the determination to do just that. I have the passion and the courage, as well as experience, but this is going to make sure I have the tools and skills to thrive.

The new knowledge, skills and behaviours acquired are helping me a lot through my personal, family, social and professional life. Now all the people around me have seen a vast change in me. The course has impacted me greatly in my work and personal life. I feel more confident in my role as a Team Leader and more confident in my day-to-day life. The course has also helped me learn the role of team leader and help develop the skills to step into that role. In work life its helped me progress myself because I have learnt new ways to deal with situations and help my colleagues if they are struggling.

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