Refund Policy

Learnmore Services Agreements – Refunds (Business-to-Business Contracts)

Payment Provisions

All amounts and fees stated or referred to in the relevant agreement are, subject to Clauses 2 and 5, non-cancellable and non-refundable;

Issues with Services

Subject to clause 3, Learnmore shall, at its option,
1. remedy;
2. re-perform; or
3. provide a pro-rated refund of the Fees for:
  any part of the Services that do not comply with Learnmore’s obligations to perform the Services with reasonable care and skill and to comply in all material respects with the specifications of the Services, provided that the Customer serves a written notice on Learnmore within 14 days of performance of the relevant Services stating that some or all of the Services do not comply with Learnmore’s obligations to perform the Services with reasonable care and skill and to comply in all material respects with the specifications of the Services and identifying in sufficient detail the nature and extent of the defect.

Learnmore shall not be liable for any breach of its obligations to perform the Services with reasonable care and skill and to comply in all material respects with the specifications of the Services (and clause 2 shall not apply) where the breach is directly or indirectly caused or contributed to by:
1. a breach by the Customer of any of its obligations under the Agreement;
2. the Customer’s negligence or other unlawful act or omission;
3. force majeure event; or
4. any design, specification or requirement of the Customer.

Subject to situations where liability cannot be limited or excluded by law, clause 2 sets out the Customer’s sole and exclusive remedies (howsoever arising, whether in contract, tort, negligence or otherwise) for any breach of Learnmore’s obligations to perform the Services with reasonable care and skill and to comply in all material respects with the specifications of the Services or for any other defective performance of the Services.

Consequences of Termination

In the event of termination by the Customer of this Agreement and/or the Services for material breach of the Agreement by Learnmore, Learnmore shall provide a pro-rated refund to the Customer of any prepaid Fees covering:
1. if relating to a subscription for Services, the remainder of the term after the effective date of termination of this Agreement and/or the Services; or
2. if relating to performance of ad hoc Services, any Services which have not been performed by Learnmore, subject to any deductions made by Learnmore to cover any non-cancellable costs or expenses incurred by Learnmore in connection with the unperformed Services.

Learnmore Consumer Terms – Refunds (Business-to-Customer Contracts)

2. Fees and Refunds

2.2 Learnmore complies fully with UK consumer refund regulations, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These regulations ensure that learners are treated fairly when purchasing training or educational services and/or digital content.

2.3 You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. However, this is subject to some conditions, namely:

2.3.1 you cannot change your mind about an order for:

(a) digital products after you have started to download or stream these (even if download or streaming takes place during the 14-day statutory “cooling off” period); and

(b) services once these have been completed;

2.3.2 if you change your mind about a product, you must let us know by contacting hello@learnmoreuk.com no later than 14 days after:

(a) the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, training materials or pre-recorded webinars from our website / platform), although you cannot change your mind about digital content once we have started providing it; and

(b) the day we confirm we have accepted your order, if it is for a service, for example the delivery of training sessions in person at your chosen location;

2.3.3 if you bought a service or we have completed your registration with an awarding body, we do not refund you for the time you were receiving it before you told us you had changed your mind; and

2.3.4 subject to any amounts we retain in connection with clause 2.3.3, we will refund you as soon as possible and within 14 days of you telling us you have changed your mind. We will refund you by the method you used for payment and will not charge a fee for the refund

2.4 Notwithstanding clause 2.3, if you think there is something wrong with your product, you must contact hello@learnmoreuk.com. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

2.4.1 If your product is digital content, for example, training materials or pre-recorded webinars from our website / platform:

(a) the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality;

(b) if your digital content is faulty, you are entitled to a repair or a replacement.

(c) if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back; and

(d) if you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation; and

2.4.2 if your product is services, for example the delivery of training sessions in person at your chosen location, you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we cannot fix it. If a time and/or price have not been agreed up front to do so, the cost and time frame must be reasonable.

Any refund in accordance with this clause 2.4 must be provided without undue delay and in any event within 14 calendar days beginning with the date on which we agree you are entitled to a refund.